Trade Enquiries
Questions about stock, volumes or an order already placed? Send us the detail and we will come back with a straight answer.
Send an enquiry
Tell us what you need
The more detail you give — categories, brands, rough volumes, timescale — the more useful our reply will be.
Questions
Before you get in touch
Do I need a trade account to order?
Only for wholesale pricing and volume supply. Retail customers buying smaller quantities can simply send an enquiry — no account needed.
What do I need to apply for a trade account?
Your trading name, the nature of your business and contact details. If you are a registered company, your company number and VAT number if you have one. There is no cost to apply.
Is there a minimum order?
There is no fixed minimum. Workable volumes depend on the product and current stock, so tell us what you are after and we will confirm what is realistic before you commit to anything.
How is pricing given?
In a written quotation covering pricing, quantities and despatch timescale, valid for the period stated on it. Nothing is committed until you accept that quote.
How quickly will I get a reply?
Enquiries are usually answered the same working day, Monday to Saturday. If you send something late on Saturday, expect a reply on Monday.
Can you source a specific brand or line?
Sometimes. We will check what is available through our supply routes and tell you honestly whether we can get it, in what quantity and how soon — rather than taking an order we cannot fulfil.