Trade Enquiries
Questions about stock, volumes or an order already placed? Send the detail and we will come back with a straight answer.
Send an enquiry
Tell us what you need
The more detail you give — categories, brands, rough volumes, timescale — the more useful our reply will be.
Questions
Before you get in touch
Do I need a trade account to order?
Yes for wholesale pricing and volume supply. Smaller direct orders can be arranged by enquiry, but trade pricing is for approved accounts only.
What do I need to apply?
Your trading name, the nature of your business and contact details. If you are a registered company, your company number and VAT number if you have one. There is no cost to apply.
What is the minimum order?
There is no fixed minimum across the board. The smallest practical unit is usually a single case, and it varies by line and current stock. Your written quote states the exact quantities.
How is pricing given?
In a written quotation covering line pricing, minimum quantities, case and pack sizes and a dispatch window, valid for the period stated on it. Nothing is committed until you accept.
How quickly will I get a reply?
Enquiries are usually answered the same working day, Monday to Saturday. Anything sent late on Saturday gets a reply on Monday.
Can you source a specific brand or line?
Sometimes. We will check what is available through our routes and tell you honestly whether we can get it, in what quantity and how soon — rather than taking an order we cannot fulfil.